Shipping Policy

Thank you for visiting and shopping at https://www.msdfvs.com. This Shipping Policy explains how orders are processed, shipped, and delivered when purchasing pet products from our store.

Order Processing Time

All orders placed on Msdfvs are reviewed and prepared for shipment after payment confirmation. Orders are typically processed within 1–3 business days.

Processing times may be slightly extended during peak periods or holidays. If a significant delay occurs before dispatch, customers will be notified by email.

Shipping & Delivery Timeframes

Shipping time refers to the period after an order has been dispatched and is in transit to the delivery address.

After order processing, estimated shipping transit time is 5–9 business days.

Total estimated delivery time (processing + shipping) is approximately 6–12 business days.

Delivery timelines are estimates only and not guaranteed. Actual delivery times may vary depending on destination, carrier operations, weather conditions, and other factors outside our direct control.

Shipping Destinations & Rates

Msdfvs currently ships to customers within the United States only. Available shipping options and rates are displayed clearly at checkout before payment is completed.

Shipping rates are as follows:

Free Standard Shipping: Orders of USD $60.00 and above
Standard Shipping: USD $10.00 for orders between USD $0.00 and USD $59.99

Order Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing a tracking number. Tracking information is typically available within 24 hours after dispatch.

Shipping Issues & Damaged Items

Msdfvs is committed to assisting customers with shipping-related issues.

If an order arrives damaged, defective, or incorrect, customers should contact our support team within 48 hours of delivery. Each case will be reviewed individually, and appropriate assistance will be provided based on the situation.

Customers are advised to retain all original packaging and related materials until the matter has been resolved.