Return Policy

Msdfvs is committed to providing a clear, fair, and transparent return process. Please review the information below carefully before submitting a return request.

Return Eligibility

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, items must meet all of the following conditions:

Unused and undamaged
Returned in original condition and original packaging
Include all accessories originally provided
Accompanied by valid proof of purchase

Items Not Eligible for Return

Certain items are not eligible for return due to hygiene and safety considerations, unless they arrive damaged, defective, or incorrect. These items include, but are not limited to:

Pet grooming or personal care items that have been opened or used
Items clearly marked as Final Sale or Clearance at the time of purchase
Items showing signs of use, wear, damage not caused by our handling, or missing original packaging

Items that do not meet the return eligibility conditions may not qualify for a full refund.

Return Request Process

To initiate a return, customers must contact our support team at [email protected] and provide the order number along with the reason for the return request.

All return requests are reviewed by our support team. Return instructions will be provided only after the return request has been approved. Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Customers are encouraged to inspect their order upon delivery. If an item arrives damaged, defective, or incorrect, please contact Msdfvs within 48 hours of delivery.

Our support team will review the issue and provide an appropriate resolution based on the circumstances.

Refund Processing

Once a returned item is received and inspected, Msdfvs will notify the customer regarding the refund status.

Approved refunds are issued to the original payment method within 5–10 business days, depending on the payment provider and financial institution processing times.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is confirmed to be damaged, defective, or incorrect upon arrival. In such cases, Msdfvs will cover the return shipping costs.

Late or Ineligible Returns

Return requests submitted after the 30-day return window may not be accepted. Items returned in used, damaged, or incomplete condition may be subject to a partial refund or may be declined based on inspection results.